SHIPPING
US orders: First Class Shipping does not include insurance; therefore, we are not able to refund or re-ship orders that are shipped via First Class shipping and are lost, damaged or mis-delivered by the USPS. Due to this, we encourage all US customers to select UPS 2Day as it is faster and includes continually updated tracking information and up to $100 insurance for lost or damaged packages.  If you would like to add the signature required service, please email sales@vicehardware.com prior to ordering.  Additional fees will apply.

 

International Orders:

International shipping can be selected at checkout.  We can ship to almost any address in the world but unfortunately, we are not able to ship to all unfortunately. We recommend using UPS for International shipping as it is incredibly fast, has continual updated tracking and includes up to $100 insurance. Customers are responsible for paying all customs duties and taxes on the package once it arrives in the destination county. Please note that neither First Class International Shipping nor Priority International (Flat Rate Envelopes or Small Flat Rate Priced Boxes) include insurance; therefore, we are not able to refund or re-ship orders that are shipped via First Class International or Priority International shipping and are lost, damaged or mis-delivered by the USPS.

 

Processing & Shipping Times:

It is each customer’s responsibility to correctly input the shipping address. We are not liable for orders shipped with incorrect addresses. All standard in-stock items typically ship within 1-3 business days.  Custom orders typically ship within 5 business days. When you place an order, the USPS shipping shipping and delivery dates will be calculated based on the availability of your items and the shipping options you choose. This is information provided by the USPS API and is just an estimate and not guaranteed information. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

RETURNS
You may return most items (with the exception of custom orders) within 15 days of delivery for a refund of the cost of the returned items (shipping not included).  Items returned must include all parts and be in original packaging.  Please note that any items returned that show signs of wear (including but not limited to scratches, dents, missing parts) will be subject to a 15% re-stocking fee.  Custom orders are not valid for a refund or exchange.  We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Request a return: Please email us at sales@vicehardware.com We’ll respond to the return request via email with return instructions.  Once we receive and process your return, we will notify you via email of your refund.

Return Timeline: You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

WARRANTY
Most Vice Hardware products have a lifetime warranty against damage due to a defect during manufacturing. If your Vice Hardware product does incur damage, please contact us immediately and do not discard the impaired parts. Note: the warranty applies only to products purchased directly from Vice Hardware (POV Mounting System LLC) or an authorized dealer.

 

USE OF PRODUCT
Vice Hardware (POV Mounting System LLC) is not liable for any damage or injury caused by purchaser or user of product. Purchasers/ user of Vice Hardware (POV Mounting System LLC)  products are encouraged to be safe and use products in a way that will reduce or eliminate all risk, and they assume all liability for such events.

 

PAYMENT METHODS
We accept PayPal payments as well as the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.

 

COPYRIGHT & TRADEMARK
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Vice Hardware (POV Mounting System LLC) ©2022, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

 

ORDER ACCEPTANCE
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vice Hardware (POV Mounting System LLC) reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

TYPOGRAPHICAL, ILLUSTRATION & PRICE ERRORS
Vice Hardware (POV Mounting System LLC) make every effort to provide you with an error-free Web site. In the event a product is listed at an incorrect price due to typographical error, error in pricing, or error in illustration, Vice Hardware (POV Mounting System LLC)  shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 

TAXES
Vice Hardware (POV Mounting System LLC) shall automatically charge and withhold the applicable sales tax for orders in states where we have economic nexus.

 

PRIVACY
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, to personalize your shopping experience, collect feedback and to let you know additional information such as events, specials, sales and news. Our secure servers protect your information using advanced encryption techniques and firewall technology. By making a purchase through our site, you consent to receiving email notifications from which you can opt-out at any time.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Vice Hardware site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

To collect feedback, we use a service called Customer Reviews that sends up to 2 emails giving you an opportunity to review your purchased products. You may unsubscribe from this email by following the unsubscribe instructions at the bottom of the review collection email.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. This information is used to determine when to send cart reminder messages via email and SMS.

Vice Hardware (POV Mounting System LLC) may periodically update this policy. We may notify our users about significant changes in the way we treat personal information by sending a notice to the user’s primary email address or by placing a prominent notice on our site. We reserve the right to make changes without such notice given. Users will not necessarily receive notifications for all updates or changes.

 

YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Vice Hardware (POV Mounting System LLC)

 

PO BOX 1829
INDIAN TRAIL, NC 28079
Sales@vicehardware.com

11/17/22